Customer Service

EDGE provides a range of customised services for developments. They include:

  • A highly experienced Property Manager allocated to each development
  • Regular inspection of the development by the Property Manager
  • Recruiting and managing contractors including the preparation of specification and checking method statements and insurance cover
  • Dealing with individual residents questions.
  • Managing insurance
  • Attending AGMs and Director’s meetings
  • Acting as Company Secretary
  • Manage the affairs of the development and administer contracts
  • Planning for the cost of future repairs and maintenance
  • Holding and managing company records and documents
  • Advising on compliance with legislation
  • Collecting charges and arrears relating to payments due from Leaseholders/Tenants in accordance with the RICS Members’ Accounts Regulations
  • Sinking fund provision where instructed
  • Preparing annual accounts
  • Holding money in a designated bank account in Trust
  • Preparing and submitting an annual estimate of future expenditure, administer service charge or contingency funds and prepare and distribute appropriate service charge accounts

All customers can expect to receive;

  • A high standard of service
  • The expertise of a professional and friendly team
  • A record of all communications
  • A prompt and efficient response to questions and enquiries
  • An immediate response to emergencies
  • Regular attendance on site
  • A service delivered in full compliance with industry codes of practice
  • Transparency in relation to the services provided and accounting information for their developments





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